What is My Doggy’s return policy?

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We will work with you to either replace the product that is problematic with either the same or similar product of equal value or refund you the amount of your purchase. If such a situation arises, we ask you to do the following:

1. Upon receipt of the product – please check to make sure you received what you requested and that it arrived in good condition. If it did not, Please contact us as soon as possible and keep the product and related wrapping.

We will then get in touch with you as soon as possible to review the issue. In most circumstances we will arrange to have the damaged product and materials returned to us so that we can work with our team to fix the issue so that it does not happen again.

2. Upon initial use of the product – in the unlikely event you notice upon initial use of the product some sort of flaw or damage, please contact us as soon as possible and keep the product and related wrapping.

We will then get in touch with you as soon as possible to review the issue. In most circumstances we will arrange to have the damaged product and materials returned to us so  that we can work with our various teams to fix the issue so that it does not happen again.

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