On behalf of My Pet Enterprises, Inc. , I wanted to reach out to our customers regarding shipping delays we’ve unfortunately seen with some orders recently. My sincere apologies that these delays have occurred.
While this dilemma this season during a worsening global pandemic is not unique to our company, it is obviously very concerning and not ideal at any time.
We’ve spoken with USPS, our primary carrier, and they have indicated they are inundated with an unusual large number of parcels and are working through them as quickly as possible. They requested our patience and understanding under these circumstances.
From our end, we’re tracking packages in USPS’s system and trying to advocate getting them through as quickly and reasonably as possible. On a broad level, we’re reviewing various options should this temporary inconvenience turn into a chronic problem.
Please note, each package is dropped off by hand at our local post office the day a customer receives his/her “your order has shipped notice”. Even if it has not been immediately scanned, the package is in USPS’s system.
With the above in mind, I’d kindly request that you, our dedicated customers, work with this on this issue.
We greatly appreciate your patience and understanding during these unique times and thank you for your continued business and support.
If you’d like to review further, I’d be happy to get on a call to discuss. Please email customerservice@mydoggy,com with your specific concerns and we can set up a mutually convenient time to speak.
Regards,
Neal
Neal Sprafkin
General Manager
My Pet Enterprises, Inc.
Phone: 315-753-0520, Email: customerservice@doggy2.stlgo.com
